Refund policy

At Nutrabone.in, customer satisfaction is our priority. While we do not offer returns, we provide replacements under specific conditions. Please review our policy below:

1. No Return Policy

We do not accept returns for any products once delivered.
Please ensure you review your order carefully before confirming your purchase.

2. Replacement Eligibility

We offer replacements only in the following cases:
(a) The received product is damaged during transit.
(b) The product has a major defect or issue that affects its usability.

3. Replacement Request Process

Customers must request a replacement within 7 days of delivery.
The following information is required for the request:
(a) Order number
(b) Clear images of the damaged or defective product
(c) A brief description of the issue

4. Non-Eligible Cases for Replacement

(a) Minor packaging damage that does not affect product usability.
(b) Change of mind after purchase.
(c) Incorrect product selection by the customer.

5. Processing & Shipping of Replacements

(a) Once approved, the replacement product will be delivered within 3-5 business days.
(b) Customers are responsible for securely packing the damaged product (if return is required for replacement verification).

6. Refund Policy (Exceptional Cases Only)

If, in any case, a return is accepted, the refund will be credited directly to your original source within 7-10 days.

7. Contact Us

For any replacement-related inquiries, contact us at:
📧 Email: care@nutrabone.in
📞 Phone: +91 98113 89292